Ioannis Alexopoulos
Operations & Business Development · Computer Engineer
More than 15 years of experience leading teams, optimising operations and driving sustained growth. At NOBACCO, progression from store manager to regional manager, with responsibility for the region’s stores, a team of 30, eight franchisees and wholesale distribution across the Peloponnese, Western Greece and the Ionian Islands. Diploma in Computer Engineering and Informatics, combining a technical background with leadership in business development. Certifications in project management and modern technologies in progress; focused on roles that bring operations and technology together.
Experience
NOBACCO · Greece · 2015–2025
Regional & Business Development Manager
- Ran regional operations across NOBACCO stores: policy compliance, operating expenses and ROI
- Led a team of 30 — on-the-job training, annual evaluations and recruitment
- Launched eight franchisees and supported them with training, advice and performance monitoring
- Secured retail distribution through wholesalers in seven areas: Achaia, Aitoloakarnania, Argolida, Corinthia, Laconia, Messinia and the Ionian Islands
Full scope of the role
Operations
- Ensured compliance with company policies and procedures
- Managed operating expenses and analysed ROI
- Collaborated on commercial and promotional projects
- Monitored competitors and customer preferences
- Handled customer complaints
People
- Supervised 30 employees across NOBACCO stores
- Advised, trained and monitored eight franchisees
- Provided on-the-job training and identified training needs
- Created training materials and tools
- Conducted annual employee evaluations
- Planned and took part in recruitment
Business development
- Identified new B2B collaboration opportunities and negotiated wholesale distribution
- Supported and grew existing partnerships
- Worked with partner companies to improve market efficiency
- Monitored B2B output and net retail sales, in regular contact with partner owners and managers
Store Manager
- Met the store’s monthly, quarterly and annual targets
- Managed staff, work schedules and the warehouse
- Upheld the company’s customer-service standards and carried corporate communication to the team
IT Administrator
Internet café · Kato Achaia
- Maintained and upgraded computers, peripherals and the local network
- Ran incremental backups and kept data secure
- Provided technical support and fast troubleshooting
Customer Service Representative
OTE S.A. · Greece
- Handled customer enquiries, complaints and escalations
- Advised customers on products and services
Skills
Professional Scrum Master (PSM) · CS50P and CS50AI, Harvard · Oracle Java Foundations
AI coding agents (Claude Code, OpenCode, Pi) with frontier and locally run open-weight models (LM Studio, Qwen) · LiteLLMSince October 2025 · used to build ialexopoulos.org
Strategic leadership and team development · Business planning and partnership management · Analytical problem-solving and process optimisation
PythonSix months on a company project
Java · JavaScript · SQL · MATLAB · C · C++ · HTML5 · CSS
Linux (Debian, Fedora, Ubuntu) · Git & GitHub · VS Code · LaTeX
Education
Diploma in Computer Engineering and Informatics
University of Patras · School of Engineering
Thesis: “Low Code Development Platforms”
Seminars
Customer Service
Hellenic Customer Service Institute · 2017–2019 and 2022–2024
Sales Strategy and Specialised Techniques
NOBACCO S.A. / BAT Hellas
Best Practices in Customer Service
NOBACCO S.A.
Languages
Greek
English
Certificate of Proficiency in English · University of Michigan
German
Zentrale Mittelstufenprüfung · Goethe-Institut